As each generation passes the baton to the next, it seems like certain talents, trades, and traditions are being ignored. Some skills that are missing today were considered “everyday courtesy” or proper etiquette in my parent’s generation. Etiquette expert Jackie Vernon-Thompson is making us aware of the importance of teaching proper etiquette to our children and grandchildren. But, what about us? There are times when we need a refresher on how to conduct ourselves in our professional and personal lives. Jackie is back to remind us how we can lead through example in our business and at home.